Privacy Policy

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Compliant with the Australian Privacy Principles (APPs)

Last Updated: December 2025

The www.bestorthopaedicsurgeon.com.au ("the Website", "we", "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1

What Personal Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide

  • Name
  • Email address
  • Phone number
  • Review content
  • Profile information (if you create an account)
  • Correspondence and feedback

1.2 Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Cookies and analytics data

1.3 Optional Information from Surgeons

  • Professional details
  • Clinic addresses
  • Qualifications
  • Specialty areas
  • Insurance acceptance
  • Contact information
  • Website and media links

Note: We do not collect health information unless voluntarily provided within a review (which we strongly discourage).

2

How We Collect Personal Information

We collect information through:

  • Website forms
  • Review submissions
  • Email and enquiries
  • Cookies and analytics tools
  • Surgeon profile updates
  • Booking links or contact forms
3

Purpose of Collection

We collect personal information to:

  • Operate and manage the Website
  • Display surgeon profiles
  • Verify user reviews
  • Communicate with users
  • Improve services
  • Enhance platform security
  • Comply with legal obligations

We only collect information necessary for these activities.

4

Use and Disclosure of Personal Information

We may use or disclose your information to:

  • Moderators for review verification
  • Third-party service providers (hosting, analytics, security)
  • Surgeons responding to reviews
  • Law enforcement if legally required
  • Website developers or contractors

We do not sell or share your personal information with advertisers.

5

Overseas Disclosure

Some third-party service providers (e.g., cloud hosting) may store data overseas.

We take reasonable steps to ensure compliance with the APPs.

6

Cookies & Analytics

We use cookies and similar technologies to:

  • Improve user experience
  • Analyse traffic
  • Save user preferences

You may disable cookies via browser settings, but functionality may be limited.

7

Access & Correction (APP 12 & 13)

You may request:

  • Access to your personal information
  • Correction of inaccurate or outdated information

Contact: info@bestorthopaedicsurgeon.com.au

Requests will be processed within a reasonable time.

8

Security of Personal Information

We take reasonable steps to protect your information from:

  • Unauthorised access
  • Misuse
  • Loss
  • Modification

This includes:

  • Encrypted storage
  • Secure hosting
  • Limited-access staff permissions
  • Regular security reviews
9

Review and User-Generated Content

When you submit a review:

  • Your first name or display name may be shown publicly
  • Your review becomes publicly visible
  • You grant us a licence to use, display, and store the review

We may remove or refuse content according to our Review Policy.

10

Deletion of Personal Information

You may request deletion of:

  • Your account
  • Your reviews
  • Your stored personal information

However, we may retain information where required by law.

11

Children's Privacy

We do not knowingly collect information from minors without parental consent.

Parents/guardians may request access or deletion of their child's data.

12

Complaints About Privacy

If you believe your privacy rights have been breached, contact us at:

We will respond within 30 days.

If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

13

Changes to This Privacy Policy

We may update this Policy to reflect:

  • Legal changes
  • Platform updates
  • Operational changes

Updates take effect when published.